Details about your VIP experience including time, location, meet & greets with an artist, sound checks, and pre-show activities will be sent to the email address provided at time of order 3-5 days prior to your event.
PLEASE NOTE: Things such as arrival times are generally determined by band management. At times we can have this information well in advance and other times just a few days prior to the show. If the arrival time on your "My Order" Page states "TBD" (To be determined), please do not be alarmed as we are working diligently to get this information for you! Just continue to keep checking!
All tickets purchased can be picked up at the venue Box Office/Will Call. Please bring a printed copy of your order confirmation email along with photo identification (Valid Driver’s License, ID Card or Passport). The name on the Order must match the government issued photo identification of the person picking up the tickets. The Box Office/Will Call will not be able to release tickets to any individual whose name is not on the order confirmation.
VIP bundle items will be distributed to you on site at the venue during your meet and greet experience unless otherwise specified.
All Ticketspin purchases are non-refundable unless one of the following events occurs:
VIP Upgrades are packages made available for fans who have already purchased tickets to a show or event and would like to add on a VIP experience. Upgrades may include an opportunity to meet the artist, exclusive merchandise items, and more!
Most events accommodate guests of all ages. Any age restrictions will be listed in the package details during time of purchase.
Certainly, VIP packages make excellent gifts for family, friends, or any special occasion. Please be sure to enter your guest’s name and contact details at time of purchase in the area for shipping information.
The download link you received will only work for 3 days after your purchase, and can only be accessed a limited number of times. If you have a future album release as part of your VIP package, you will receive an email at the address provided at time of order with a link to download the album digitally on the release date specified.
If you were unable to download an item you purchased on Ticketspin, please contact customer service at help@ticketspin.com
The transaction that you are seeing is a hold on your account placed by your banking institution. The information you provided did not meet the security requirements of our system and it is marked as declined by Ticketspin.
Ticketspin automatically void on your transaction, for the order you attempted to place. The funds are then returned to you after the authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period.
Ticketspin processing system requires that your billing address matches exactly what is on your printed bill. The city, state, and zip must match exactly what your bill states in order for a transaction to successfully process in our system.
Here are the reasons why your card might be denied:
VIP packages may not, under any circumstances be transferred or re-sold. Packages being re-sold may be cancelled by Ticketspin without notice, or denied entry to the event.
We ship to almost all international locations. Below is a full list of the countries we can ship to:
